Return & Refund Policy

At Chardonnay, we are committed to providing high-quality footwear and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.

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1. Return Eligibility

• Returns are accepted within 7 days from the date of delivery.
• The product must be in its original condition, unused, and in its original packaging.
• Items must include all accessories, tags, and invoice copies.
• Returns will not be accepted if the product is damaged, used, or altered.

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2. Free Return Shipping

We offer free return shipping. Once your return request is approved, we will arrange for a pickup from your location.

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3. How to Initiate a Return

To initiate a return, please follow these steps:

• Email us at thechardonnaylife@gmail.com with your order details.
• Our team will verify your request and schedule a pickup.
• Once the product is received and inspected, we will process the refund or exchange.

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4. Refund Policy

• Refunds will be processed within 5-7 business days after the returned product has been inspected and approved.
• The refund will be credited to the original payment method used during the purchase.
• If you opted for Cash on Delivery (COD), the refund will be processed via bank transfer or store credit.

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5. Exchange Policy

• Exchanges are subject to product availability.
• If your desired size or style is unavailable, you can opt for a refund or store credit.
• For exchange requests, follow the same process as returns.

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6. Non-Returnable Items

• Customized or made-to-order footwear.
• Items purchased during special sales, final clearance, or promotional discounts.

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7. Contact Us

If you have any questions regarding our return and refund policy, feel free to reach out:

Chardonnay Marketing LLP
Email: thechardonnaylife@gmail.com
Website: www.chardonnaylife.com